Terms & Conditions

Returns and Refunds

You may return any unwanted items to FEROZEDEAN within 14 days from receipt of goods. Any returned items must be sent back at the customer’s own cost in their original condition with the original packaging and tags attached. Items will be checked upon arrival and after satisfactory inspection a refund may be issued we recommend that any goods returned to us can be tracked and insured for their full value.

Original shipping charges are not refundable.

The refund will be processed within 14 days from the date the item is received by us. Refund payment processing times will vary depending on your bank.

Exchanges

If you wish to conduct an exchange you will need to return any unsuitable goods to be refunded and place a new order. Please ensure goods are in their original conditions with tags attached. You have 14 days from the delivery date to return any items.

Refused Deliveries

If a delivery is refused by the customer and the item is returned to us, any duties, taxes, postage or customs charges incurred will be deducted from the refund issued.

Cancelling Orders

If you have changed your mind, you can cancel your order by emailing us at Contact@Ferozedean.com

If the order has been shipped you will need to send back the item(s) to obtain a refund.